Terms of Service:
Terms and Conditions of Purchase and Sale of this store, hereinafter referred to simply as this store, and, on the other hand, the customer of this store, qualified at the time of purchase of the products of this store, hereinafter referred to simply as Customer.
Considering that this store sells products and services online; Considering the Customer's interest in purchasing the products offered by this store ("Products") through its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products and services by the Customer from this store's website.
Confidentiality: This store is responsible for preserving the confidentiality of all data and information provided by the Customer during the purchase process. The security of the website is audited daily and guaranteed against hacking by means of the "Site Blindado" seal.
Customer Service (SAC): The customer has access to this service to answer questions, resolve any requests or complaints regarding their order or any content available on the website. The SAC can be contacted by telephone or via the website form.
III. Delivery policy: the deadline for delivery of the Products is informed during the purchase procedure, counted in business days. Deliveries of Products are made from Monday to Friday, from 8 am to 10 pm. Exceptionally, some deliveries of Products may occur on Saturdays, Sundays and holidays.
III.I - It is the Customer's responsibility to check that the dimensions of the product are adequate and that they are in accordance with the spatial limits of the elevators, doors and corridors at the delivery location. The product will not be assembled or disassembled, transported via stairs and/or doors and windows, or delivered.
III.II - Up to three delivery attempts will be made at the location provided, on alternate days, with an interval of up to 48 hours between one delivery and the next. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years of age, and carrying an identification document to receive the merchandise and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the Distribution Center of this store.
III.III - After finalizing the order, it is not possible to change the payment method and/or delivery address, request an advance or even priority delivery.
III.IV - The delivery time informed during the Product purchase procedure takes into account the stock, the region, the invoice issuance process and the product preparation time. With each update in the order delivery status, this store's system automatically sends alert emails to the Customer.
III.V - The delivery freight value is calculated based on the delivery location, weight and dimensions of the Product.
III.VI - This store does not authorize the carrier to: enter the home; deliver by alternative means (example: lifting product through a window); perform installation or maintenance of products; open the product packaging; deliver to an address other than that stated on the DANFE; deliver to a minor or without identification documents.
III.VII - This store is not responsible for the retention of goods at SEFAZ when this is exclusively due to the customer's pending issues, and therefore, it is necessary for the customer to appear at the tax office for the goods to be released, considering that in these cases the information regarding releases and payments are only passed on to the interested parties.
Right of withdrawal: the Customer will be entitled to exercise the right of withdrawal from the purchase, for the purpose of returning the Product, in which case the following conditions must be observed: the period for withdrawal from the purchase of the product is up to 7 (seven) calendar days, counting from the date of receipt; in the event of return, the product must be returned to this store in its original packaging, accompanied by the DANFE (Electronic Invoice Auxiliary Document), the manual and all its accessories.
IV.I - The Customer must request the return through Customer Service (SAC) or directly in the Control Panel, under the topic "cancel order". The expenses arising from collection or posting of the Product will be borne by this store.
IV.II - After the product arrives at the Distribution Center, this store will verify whether the above conditions have been met. If so, it will arrange for a refund of the full purchase amount.
IV.III - In purchases made with a credit card, the card administrator will be notified and the refund will be made on the next or subsequent billing statement, all at once, regardless of the number of installments used in the purchase. The refund period and the collection of the remaining installments after the full refund of the value of the Product to the Customer's credit card by this store are the responsibility of the card administrator. In the event that the card administrator charges future installments, the Customer will not be charged, since this store, as mentioned above, will refund the full value of the Product in one go, with the credit for the refund being granted in full by the card administrator on the billing statement following the month of cancellation.
IV.IV - For purchases paid by bank slip or direct debit, the refund will be made by bank deposit, within 10 (ten) business days, only in the buyer's checking account, which must be individual. The CPF of the checking account holder is required.
Considering that this store sells products and services online; Considering the Customer's interest in purchasing the products offered by this store ("Products") through its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products and services by the Customer from this store's website.
Confidentiality: This store is responsible for preserving the confidentiality of all data and information provided by the Customer during the purchase process. The security of the website is audited daily and guaranteed against hacking by means of the "Site Blindado" seal.
Customer Service (SAC): The customer has access to this service to answer questions, resolve any requests or complaints regarding their order or any content available on the website. The SAC can be contacted by telephone or via the website form.
III. Delivery policy: the deadline for delivery of the Products is informed during the purchase procedure, counted in business days. Deliveries of Products are made from Monday to Friday, from 8 am to 10 pm. Exceptionally, some deliveries of Products may occur on Saturdays, Sundays and holidays.
III.I - It is the Customer's responsibility to check that the dimensions of the product are adequate and that they are in accordance with the spatial limits of the elevators, doors and corridors at the delivery location. The product will not be assembled or disassembled, transported via stairs and/or doors and windows, or delivered.
III.II - Up to three delivery attempts will be made at the location provided, on alternate days, with an interval of up to 48 hours between one delivery and the next. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years of age, and carrying an identification document to receive the merchandise and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the Distribution Center of this store.
III.III - After finalizing the order, it is not possible to change the payment method and/or delivery address, request an advance or even priority delivery.
III.IV - The delivery time informed during the Product purchase procedure takes into account the stock, the region, the invoice issuance process and the product preparation time. With each update in the order delivery status, this store's system automatically sends alert emails to the Customer.
III.V - The delivery freight value is calculated based on the delivery location, weight and dimensions of the Product.
III.VI - This store does not authorize the carrier to: enter the home; deliver by alternative means (example: lifting product through a window); perform installation or maintenance of products; open the product packaging; deliver to an address other than that stated on the DANFE; deliver to a minor or without identification documents.
III.VII - This store is not responsible for the retention of goods at SEFAZ when this is exclusively due to the customer's pending issues, and therefore, it is necessary for the customer to appear at the tax office for the goods to be released, considering that in these cases the information regarding releases and payments are only passed on to the interested parties.
Right of withdrawal: the Customer will be entitled to exercise the right of withdrawal from the purchase, for the purpose of returning the Product, in which case the following conditions must be observed: the period for withdrawal from the purchase of the product is up to 7 (seven) calendar days, counting from the date of receipt; in the event of return, the product must be returned to this store in its original packaging, accompanied by the DANFE (Electronic Invoice Auxiliary Document), the manual and all its accessories.
IV.I - The Customer must request the return through Customer Service (SAC) or directly in the Control Panel, under the topic "cancel order". The expenses arising from collection or posting of the Product will be borne by this store.
IV.II - After the product arrives at the Distribution Center, this store will verify whether the above conditions have been met. If so, it will arrange for a refund of the full purchase amount.
IV.III - In purchases made with a credit card, the card administrator will be notified and the refund will be made on the next or subsequent billing statement, all at once, regardless of the number of installments used in the purchase. The refund period and the collection of the remaining installments after the full refund of the value of the Product to the Customer's credit card by this store are the responsibility of the card administrator. In the event that the card administrator charges future installments, the Customer will not be charged, since this store, as mentioned above, will refund the full value of the Product in one go, with the credit for the refund being granted in full by the card administrator on the billing statement following the month of cancellation.
IV.IV - For purchases paid by bank slip or direct debit, the refund will be made by bank deposit, within 10 (ten) business days, only in the buyer's checking account, which must be individual. The CPF of the checking account holder is required.